Implementation of Protocol-Based Management and Patient Journey Design: Experience from a Pilot Project in Oral and Maxillofacial Procedures

Authors

  • Alberto Alves Junior Cassi Sede – Caixa de Assistência dos Funcionários do Banco do Brasil, Brasília - DF, Brasil
  • Willian Huang Cassi Sede – Caixa de Assistência dos Funcionários do Banco do Brasil, Brasília - DF, Brasil
  • Rafael Zanon Guerra de Araújo Cassi Sede – Caixa de Assistência dos Funcionários do Banco do Brasil, Brasília - DF, Brasil
  • Fausto da Costa Pereira Neto Cassi Sede – Caixa de Assistência dos Funcionários do Banco do Brasil, Brasília - DF, Brasil
  • Luciana Maria Bastos Macedo Cassi Sede – Caixa de Assistência dos Funcionários do Banco do Brasil, Brasília - DF, Brasil
  • Estela Shigueko Arakaki Cassi Sede – Caixa de Assistência dos Funcionários do Banco do Brasil, Brasília - DF, Brasil
  • Patricia Shu Kurizky Cassi Sede – Caixa de Assistência dos Funcionários do Banco do Brasil, Brasília - DF, Brasil

DOI:

https://doi.org/10.66305/jbas.v6i1.16

Keywords:

Maxillofacial Procedures, Sustentability

Abstract

This study aims to analyze the organizational and care-related changes required for the implementation of a management model based on validated clinical protocols and the development of the patient journey, based on the experience of a pilot project focused on restructuring the request flow for oral and maxillofacial procedures within a health plan operator. Drawing on the theoretical foundations of Value-Based Health Care (VBHC), the study discusses strategies for transforming healthcare delivery, with an emphasis on value generation, system sustainability, and patient-centered care.

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Published

2026-02-06

How to Cite

Alves Junior, A., Huang, W., Zanon Guerra de Araújo R., da Costa Pereira Neto, F., Maria Bastos Macedo, L., Shigueko Arakaki, E., & Shu Kurizky, P. (2026). Implementation of Protocol-Based Management and Patient Journey Design: Experience from a Pilot Project in Oral and Maxillofacial Procedures. Brazilian Journal of Health Auditing, 6(1), e2606003. https://doi.org/10.66305/jbas.v6i1.16

Issue

Vol. 6 No. 1 (2026): JBAS (Continuous Flow)

Section

Original articles

License

Copyright (c) 2026 Alberto Alves Junior, Willian Huang, Rafael Zanon Guerra de Araújo, Fausto da Costa Pereira Neto, Luciana Maria Bastos Macedo, Estela Shigueko Arakaki, Patricia Shu Kurizky

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

The articles published do not necessarily express the opinion of the journal and are the sole responsibility of the authors.